The Greenbrier Loyalty Program

Greenbrier Loyalty Program members at all levels can redeem points at the following values.

January to March

• One room night (2,000 points mid-week/3,000 points weekend)
• Guaranteed room upgrade, when available (500 points per class, per night)

April to October

• One room night (6,000 points mid-week/10,000 points weekend)
• Guaranteed room upgrade, when available (2,000 points per class, per night)

November to December

• One room night (3,000 points mid-week/4,000 points weekend)
• Guaranteed room upgrade, when available (1,500 points per class, per night)

General

• Membership in the loyalty program is subject to program rules set forth below. By opening a membership or redeeming points, you agree that you have read, understood, and accepted these program rules.
• The loyalty program does not apply to groups or corporate accounts.
• The loyalty program is subject to change at any time at the discretion of management, with notices of changes to be posted on the website from time to time, where members may access and review them at their convenience. Changes may include but are not limited to modifying point classifications, changing the overall program structure, addition of blackout dates, and limiting rooms available through the redemption of points.
• The Greenbrier reserves the right to terminate the loyalty program at any time but will provide its members with a six-month written notice.
• Employees are not eligible for rewards through this program.
• Reservations using loyalty points may not be made more than three months in advance.
• Rooms are subject to availability and all point redemptions are subject to blackout dates.

Points

• Point classes will run according to a calendar year. You will be reclassified, during a calendar year, if and when you reach the next tier’s point threshold; however, on January 1st of each year, classes will be reassigned based on points earned during the preceding calendar year.
• Until further notice, all loyalty points will be calculated solely based on room folio dollar amount (that is, amounts billed to and included on the member’s room account). Items paid for in cash or by credit card at different venues and not charged to the room will not be credited to the program. However, you may charge purchases to your room and then pay with cash or credit card upon checkout.
• Items purchased during your stay and returned after checkout will be deducted from your point value.
• Points may only be redeemed upon the guest’s next visit or subsequent visits.
• Points redeemed for rooms will be given rewards based on the category they are classified within at the time of redemption.

Exclusions

• Windsor Club
  • The Presidential Suite is excluded from all point redemptions, including the “best available room at check-in” reward.
  • Room night rewards, including the “best available room at check-in” reward, cannot be applied to any other Windsor Club rooms or suites.
  • If you would like, you may upgrade to the Windsor Club for the established upgrade fee per night.
  • Room night rewards may not be collected to obtain access to the Windsor Club.
• Packages
  • Room night rewards cannot be applied to any package rates, including but not limited to the Golf, Dining, or Wintertime Package.

Restrictions

• All items sent to a master bill (and thus not charged to the original room holder’s room account) will not be credited toward the original room holder’s loyalty account.
• Only the eligible account holder may earn points for that member’s account. Rooms that are shared by two account holders will be credited to the individual under whom the reservation was created.
• Joint loyalty memberships are not permitted.
• Reservations made for families will have points allocated toward the name the reservation was made under. Transfer of points between members will not be permitted.
• If a member attends a conference, the member will receive credit for any items charged to the room and paid for by the member at checkout. All items covered by the group will not be eligible for points.
• No points will be earned on taxes, gratuities, Casino gaming, or non-Greenbrier-owned concessionaires.

January – June 2025 Blackout Dates

July – December 2024 Blackout Dates