TERMS & CONDITIONS
Welcome! By accepting these terms and conditions you acknowledge and understand that no refunds will be issued for The Greenbrier Tennis Classic (the “Tournament”) ticket sales, under any circumstance. All sales are final.
Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, we will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.
Before purchasing tickets, carefully review your Tournament and seat selection. We will not issue exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when refunds or exchanges are not available, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Tournament rules. Breach of terms or rules will terminate your license to attend the Tournament without refund.
You agree that the Tournament for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the Tournament occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the Tournament. You grant us permission to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the Tournament (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You and your belongings may be searched on entry to the Tournament. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the Tournament without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers, video cameras, radios, TVs, signs or banners, beverages or coolers, umbrellas, firearms or weapons of any nature, and bags larger than 6” x 6.” In addition to the above prohibited items, all audible cell phones must be turned off during matches.
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.
We are not responsible for the conditions or the actions of the crowd at any event or for any changes made at the venue, including, without limitation, seating arrangements at venue conditions.
Balls and other objects may fly into the spectator area during an event. Stay alert at all times before, during and after play or performance. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, athletes, other participants, and all of our respective parent and affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor.
No refunds will be administered for an athlete’s inability to participate in the Tournament due to injury, disability, death, or any other reason.
INCLEMENT WEATHER POLICY
You acknowledge the Tournament is an outdoor event. You agree that you will not be entitled to a refund of any portion of the purchase price of Tournament tickets in the event the Tournament is postponed or delayed due to reasons beyond our control, including, but not limited to, rain, snow, ice, tornado, hurricane, flooding, or other acts of God (“Inclement Weather”). In the event the Tournament is postponed or delayed due to any of the above reasons, you agree that you shall enjoy all rights and privileges associated with your ticket purchase at the rescheduled Tournament.
All Tournaments are scheduled to be played at The Greenbrier Center Court at Creekside, a professional tennis facility. In the event of Inclement Weather that in our reasonable judgment does not create a hazardous condition for players or spectators, players will continue to play until the court conditions are deemed unacceptable. Center Court at Creekside is subject to puddles leading to hazardous conditions for the players. If hazardous conditions occur, play will stop until the court is dry enough to resume play.