Spa > Spa Policies

Spa Policies

The Greenbrier Spa has long been one of the resort's most popular amenities. For more than 230 years, guests have been attracted to The Greenbrier's sulphur springs and the natural benefits of the mineral waters remain at the heart of The Greenbrier Spa experience.

Experience Ultimate Tranquility

With a focus on hydrotherapy and the use of mineral-based products indigenous to the area, The Greenbrier Spa provides both relaxing and therapeutic treatments. With today's finest products and equipment, meticulous attention to detail, and the hospitality and service for which the resort has always been noted, the Spa focuses on revitalization and relaxation.

Scheduling Appointments

We strongly recommend that Spa appointments be arranged when booking your room reservations. Advance reservations may also be made by calling  or emailing. If you have a request as to the gender of your provider, please mention this at the time of reservation as we schedule our services with the first available provider.  Please note that once appointments are made, 24-hour cancellation notice is required to avoid charges.

Arrival to the Spa

To maximize your experience, please arrive 20 to 30 minutes prior to your first scheduled appointment. This will allow you time to relax and let your mind enter a peaceful, tranquil mode. Please understand that late arrivals will not receive an extension of scheduled treatments in order to prevent inconvenience to the next guest and the same treatment price will apply. We recommend that you be in your robe and relaxing in the relaxation room at least 10 minutes prior to your scheduled service.

Gratuities & Fees

For your convenience, a 20% service charge will be added to all Spa services. Tax and Historic Preservation Fund is also additional.

Spa Attire

Complimentary use of robe, slippers and lockers is provided for all Spa guests. Our staff is professionally trained in proper draping to ensure your modesty is never compromised.


To preserve our peaceful and tranquil mode, we ask that you turn off your cell phones and pagers. We are a smoke-free and alcohol-free environment.

Cancellation Notice

A 24-hour notice is requested to avoid charges for cancelled services. Packages are non-refundable.

Medical Concerns

We encourage you to disclose any pertinent health conditions that may affect your Spa experience. For individuals expecting, we require authorization from a physician prior to massage and body services.

Fitness Classes

All fitness classes require pre-registration. We recommend that you register for fitness classes when making Spa treatment reservations.

Indoor Pool

Originally  built in 1912 and featuring ornate mosaic tile work, The Greenbrier's elegant Indoor Pool is a long-time guest favorite. Enjoy an afternoon poolside as the sunlight filters through the canopied ceiling.

Spa Boutique

Now you can recreate your Spa experience right at home. Upon completion of your treatment, our Spa Therapists will share with you information on the products used. All of these products are available for purchase at our Spa Boutique.

Age Requirements

For massages, body treatments and soaks, we have an age requirement of 16. Guests under the age of 16 are welcome to enjoy our nail and facial services.

Please call , option 5, extension 7745 or Email for spa appointments

We strongly recommend that Spa, MedSpa and Clinic appointments be arranged when booking your room. If you have a request as to the gender of your provider, please mention this at the time of reservation as we schedule our services with the first available provider. Please note that once appointments are made, 24-hour cancellation notice is requested to avoid charges.